How to request deletion of your Cornerstone Education account, and — just as importantly — what deleting an account does not remove.
Read this first
Deleting your Cornerstone Education account removes your ability to sign in. It does not delete your student's school records.
Grades, attendance, transcripts, health records, discipline records and enrolment information belong to your school or district, not to Cornerstone and not to your login. Schools are legally required to keep them, for years in most cases, and the school is their custodian.
We cannot delete them on your request, and we would not be permitted to. If a button in an app could erase a child's attendance history, that would be a serious fault in the system, not a feature.
What is and is not removed
| Deleting your account removes | Deleting your account does NOT remove |
|---|---|
| Your ability to sign in to the Cornerstone Education app and the web portals | Grades, report cards and transcripts |
| Your password and your active sessions | Attendance records |
| The record that routes your email address to your school for sign-in | Health office and immunisation records |
| Your saved preference for which experience the app opens | Discipline records |
| Enrolment and demographic information | |
| Special education, intervention and counseling records | |
| Anything else in your student's education record |
If a guardian's login is deleted and the same person later re-enrols a student at the district, the school issues a new login onto the same, intact student record.
For staff, the same applies to work you recorded. Attendance registers you took and grades you entered are the school's records and stay with the school after your account is removed.
If you have two accounts
Some people — most often a teacher who is also a parent at the same school — have two accounts under one email address: one staff account and one family account.
They are deleted separately. Requesting deletion of your staff account does not remove your family access to your own child's information, and vice versa. If you want both removed, say so in your request, and name both.
How to request deletion
From the app
- Open Cornerstone Education and sign in.
- Tap the round button in the top right corner to open the Account sheet.
- Under Account, tap Request Account Deletion.
- Read the confirmation screen. It names which account is being requested, and which experience it belongs to.
- Confirm. The request goes to your school's administrators and to Cornerstone support, and you are signed out.
By email
You do not need the app, and you do not need to be able to sign in. If you have lost access to your account, use this route.
Or write to support@cornerstonetech.online and include:
- Your full name.
- The email address on the account.
- Your school or district.
- Which account — myEdu (family), EdOps (staff), or both, if your address holds two.
Do not include your password. We never need it.
Through your school
Your school office and district administrators can remove your account directly. If you are already in contact with them — because a student is transferring, or a staff member is leaving — asking them is usually the quickest route.
What happens next
- We acknowledge your request to the email address you wrote from.
- We pass it to your school or district, because they own the account and the decision.
- Your school verifies who you are. We are not able to verify on their behalf — a school knows its own families and staff, and we do not.
- The account is deactivated and your sign-in access ends.
- We confirm when it is done.
Expect this to take several school days. It depends on your school office, and school offices are closed in the evenings, at weekends and during school holidays. If you have not heard anything after ten school days, write to us again and we will chase it.
If a student is still enrolled, your school may need to keep a guardian contact on file as a matter of policy or law — emergency contact, legal notice, truancy obligations. In that case the school will say so and explain what it can and cannot remove. That is the school's decision, under the rules that apply to it, and not something Cornerstone can override.
Questions
About deletion or privacy: support@cornerstonetech.online.
About your student's records — what they contain, correcting them, or how long the school keeps them: contact your school. They are the custodian and those rights run against them.
For how the app handles information generally, see the privacy policy. For anything else about the app, see support.
Cornerstone Technology Systems, LLC · Ohio, USA · support@cornerstonetech.online · Support · Privacy